Ecigplanete.com

I had a terrible experience with Ecigplanete. My order (No. AKKOPFZWX) of Jus de Boudin Noir arrived with bottles half-filled instead of the advertised 50ml. When I contacted their customer service to resolve this, I received rude and dismissive replies, including, “On n’en demandait pas tant !!!! Merci encore.” This is unacceptable and unprofessional. I have since filed a formal complaint with French authorities and shared my experience on multiple platforms to warn others about their poor product quality and disrespectful service. Avoid this company at all costs. Reply to owner comments: Your response is full of misinformation. Contrary to your claim, I have been a loyal customer of Ecigplanete, with multiple orders over the years. Here are some of my order reference numbers to prove my loyalty: DRFVBLGVY (30/01/2022), PJCFBQEXT (06/06/2022), HBTEBIZHS (05/08/2022), XJBTOZRBA (02/03/2023), EYUVBULMG (05/06/2023), OUUPBMADU (28/06/2024), AKKOPFZWX (16/09/2024). Only during my most recent order, I purchased 5 bottles of Jus de Boudin Noir and encountered this issue. Additionally, I am very familiar with the product, having purchased it from other online retailers as well. At no point did I accuse Ecigplanete or the producer, Le French Liquide, of intentionally tampering with the bottles. This was clearly a defective batch, as evidenced by the multiple complaints under the product reviews on your website. Instead of investigating the issue, compensating buyers, or offering refunds to maintain your customer base, you chose to be dismissive and unprofessional. When I first reported this issue, you ignored my complaints. When you finally decided to respond, your tone was extremely disrespectful, using unprofessional phrases like “do you get it??”. I reached out repeatedly, giving you an opportunity to resolve the matter by compensating for your unprofessional behaviour and providing reassurance that future orders would not have the same issue. Instead, you chose to remain dismissive and unprofessional. As a result, I escalated this issue to the French authorities, and I will continue to take steps to ensure this matter is addressed. This is not about money, it is about you and your business to learn a lesson in respect and accountability.

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Not only can't Frenchmen make war or good electonics in their cars, but it seems now they have problems with electronic communication aswell. Been waiting for an answer to an email for a week now. Shop somewhere where they want your money.

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Top site

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Top !

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5* .The best in Europe.

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RAS

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